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Service Level Dashboard

The Service Level Dashboard for System Center Operations Manager 2007 R2 addresses the need that managers, application owners, and IT professionals have to make sure that their resources (applications and systems) are available and performing at acceptable levels. It does this by tracking, reporting, and helping to manage service levels for line-of-business (LOB) applications. Most organizations have a number of LOB applications that are managed by IT and used by one or more business groups. The work that these applications perform is often business-critical. IT and the primary user of the application customarily seek to ensure that an application’s performance and availability meet requirements by putting in place a service level agreement (SLA). The SLA governs a range of service aspects of applications that can include everything from outage response time to disk space availability.

In order to determine that a service level commitment is being met, IT and business users must be able to monitor service levels.

The Service Level Dashboard meets the need of organizations to track service levels not only for an application, but also for an application as a service, a group, or a class of object. It identifies any shortfalls between service goals and actual performance, thereby enabling organizations to accurately measure and view, in near real time, Service Level Objectives (SLOs) for business-critical applications or groups of objects within Microsoft® System Center Operations Manager 2007 R2. This means that organizations are aware of problems as soon as they appear and can track their relative business impact. The Service Level Dashboard also helps IT to proactively fix problems in services before service levels are breached.

Open the Operations console with an account that is a member of the Operations Manager 2007 R2 Administrators profile. Select the Administration view. In the navigation pane, click Management Packs. In the Management Packs pane, right-click and click on Import.

Click on Add and select the Management Pack which you want to import. Click on Install.

Check for status.

Click on Close, when import the Management Pack is successful.

Installation of Share point 3.0 sp1

Double click on Setup.exe to start the Microsoft windows SharePoint Services 3.0 sp2 setup wizard. On license wizard, accept the agreement. Click Continue.

Click on Advance option installation type.

In server Type, choose the option Stand alone.

Specify the location to install the programs. Choose the location by click on Browse option.

Check the Installation Progress.

Click on Close, after completion of Setup.

Configure the SharePoint product and Technology

Go to the Start, administration Tool and click on SharePoint Product and Technologies. To configure the SharePoint click on Next on Welcome to SharePoint Product and Technologies.

Click on Yes.

The configuration task started. Check the configuration steps.

Check the Configuration Steps.

Check the Configuration Steps.

Click on Finish when configuration Successful.

Install the Service Level Dashboard

Copy the ServiceLevelDashboardV2_x64.msi file from the location you specified during download to a Windows SharePoint Server that has SharePoint 3.0 Central Administration installed. Run the .msi file to begin the installation process.

Accept the License Agreement. Click on Next.

Follow the steps in the installation wizard, which will prompt for the following information:

OpsMgr Username – HCLCOE\OPS-Admin

OpsMgr User Password – **********

OpsMgr DW Server Name – COE-S-OM

OpsMgr DW DB Name-OperationsManagerDW

Site Owner Login Name – HCLCOE\65124

Email Address – 65124@hclcoe.in

SharePoint DB Server Name – COE-S-OM

Session DB Name – SLDSessionDB

URL of SLD SharePoint –http://coe-s-om:51918

Click on Next.

Click on Install.

Check for progress.

Check for progress.

Click on Finish to Complete the Setup.

Check for SLD management pack successfully imported.

Open site

Create SLO for an application or group

In the Operations console, from the Authoring view, click Management Pack Objects and then, in the Authoring navigation tree, click Service Level Tracking. In the Actions pane, click Create. In the Name box, type the name of the application or group. You can optionally provide a description. Click Next.

Under Targeted class, click Select to specify the class for the service level, and then click Distributed Application or Group. Select the management pack where this service level will be saved. You can use an existing management pack or create a new one. Click on Next.

On the Service Level Objectives page, click Add and then click Monitor state SLO to create a new monitor to track the availability of the application or group.

In the Name box, type the name of SLO. For example Availability SLO App Test

Under Targeted class, click Select to specify the class for the service level, and then select the appropriate class based on your requirements.

Under Monitor, click Availability.

For Service level objective goal, provide the numerical measure for your objective. For example, if your goal is 99.99 percent availability, type 99.990.

To refine what the monitor tracks as available, select or clear any of the following state criteria to be counted as downtime:

Unplanned maintenance


Monitoring unavailable

Monitor disabled

Planned maintenance


Click OK.

Optionally, on the Service Level Objectives page, you can add more SLOs. For example, you can add a new Performance rule SLO to create a new collection rule to track the performance of the application.

Click Next.

Review the summary, and then click Finish.

On the Completion page, click Close.

Configure the Initial Service Level Dashboard

Open Home page of your Site.


On the site home page, on the Site Actions menu, click Site Settings.

On the Site Settings page, click People and Groups.

On the People and Groups page, on the Quick Launch, click More.

On the People and Groups: All Groups page, on the Settings menu, click Set up Groups.

On the Set up Groups menu, select a group for each set of users that you want to change. Alternatively, select Create a new group to assign a set of users to a custom group.

Click OK.

Add users to a Custom group.

Click on OK.

Click Team Site Members to view user is successfully added.

Configure the Dashboard Web Part

Open the SLD site, click the Site Actions menu, and click Edit Page.


In the Dashboard ConfigurationWeb Part:

From the list of Service Levels, select a service level. (You can only select a maximum of six Service Levels per dashboard.)

For Dashboard Refresh Rate, Specify the value from 0 to 1440 (minutes). The value 0 indicates no refresh.

For Dashboard Default View, choose a default view from the drop-down list.

For Aggregation Type, choose Hourly or Daily from the drop-down list.

Note   It is recommended that you choose Daily for the Aggregation Type if you choose more than 24 hours for Dashboard Default View. Click Apply Filter to save the settings.

Check the below snaps for Dashboard.

Click on Apply Filter.

And view SLD Reports.

Report -1

Report -2

Report -3

Categories: OpsMgr'07
  1. Suresh kumar
    September 24, 2012 at 19:09

    Can you include all six views ( gaiges ) on the same dashboard ?

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